24/7 Helpline

Trusted by Thousands

Authorised and Regulated by FCA

Nationwide Coverage

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A bit about us

We are challenging the Home Emergency Insurance market. It is Boiler, Heating and Home Emergency insurance, but done so much better. We are proud to be underwritten by Royal & Sun Alliance Insurance plc, so you’re in good hands.

Our no-nonsense, jargon-free insurance covers you for what matters. No pushy sales team just a 24/7 dedicated help hotline in case you have an emergency.

We have tried to design our products to be as clear and easy to understand as possible and we’ve done our best to minimise any confusing language.

Fairer. Simpler. Better.

Our promise to you

  • Respond to your emergency as fast as possible
  • Only use expert engineers for every call-out
  • Ensure our prices are transparent and market leading

What we've achieved so far...

Excellent rating on TrustPilot

Thousands of pounds raised for CRISIS

50 UK operations team members

Thousands of trusted & qualified engineers UK wide

Countless bath times saved

Pawsome customer service

One industry award

Our mission was to provide our customers with a friendly, fair and supportive and supportive 24/7 emergency repair solution, providing the highest levels of cover, all underwritten by FCA-regulated insurance.

A message from our CEO & Co-Founder

I’ve worked in the property maintenance and repair sector for over two decades. I’ve experienced first-hand how the sector really works, both in the landlord and private homeowner sectors. For fifteen years I was responsible for a large property portfolio for my employer, then in 2017 I started a property maintenance company working directly with private customers in their own homes. Incidentally, that company went on to become one of the UK’s most popular home repair providers. It is a success because we do things differently. We simply did exactly as we promised and we did it very well. It’s not rocket science! Our customers loved us for it - we have a 5 star Trustpilot rating to prove it, plus we were recommended by WHICH?, three years in a row.

However we all know home repairs can be eye-wateringly expensive, especially emergency ones. Good engineers are not cheap, especially if you need one late at night. You get what you pay for in this world right? But what if there was another way? What if there was a solution to not only avoiding huge unexpected repair bills when your boiler suddenly packs-up, but also knowing who to call for help at 4am on a Sunday? Trawling the internet looking for reputable plumber, electrician or other trade is not always straightforward nor is it always safe and people are often taken advantage of in their hour of need. You need somebody you can trust.

In 2018 my partner Emilie and I believed we found the solution, so we co-founded Better Home Cover.

So, no matter what time of day, 365 days of the year, our customers can call our friendly helpline and we will dispatch a verified and qualified engineer to solve their home emergency at no cost to them. In return our customers pay us a low, fair monthly fee.

The thing is, when you buy insurance, you are essentially buying a promise. Our promise to you is that we will be here for you when you need us. And we do this 24 hours a day, 365 days a year. Lightning fast customer service, no hidden costs or small print, just big hearted support.

Consider us your personal emergency repair service.
We hope you’ll join our family.

Mads Dal, CEO & Co-Founder

Meet the leadership team

Mads Dal,
Co-Founder & CEO

Founder and visionary Mads has over two decades of experience in property management, using this experience to create a fairer and simpler way of providing a home emergency service. His mantra is always ‘let’s do this better’.

Frank Allain,
COO

Frank’s extensive managerial and insurance experience has provided a firm operational bedrock for Better Home Cover, providing a platform for real growth and first-class service.

Emilie Dal,
Co-Founder & Head of Company Culture

Emilie is driven to provide the best possible standards of service in all that she does and is an instrumental part of driving Better Home Cover’s ‘customer-first’ culture and values.

Natalie Carr,
Head of Customer Care

Customer care has been at the forefront of Natalie’s career to date and allied with extensive insurance experience, she is the lynchpin of ensuring that our policyholders get the support they deserve.

Gareth Williams,
Head of New Business

Bringing a wealth of experience across a variety of disciplines to the team, Gareth has overseen a number of exciting developments within Better Home Cover, driving the business on to continuing success.

Chris Reynolds,
Operations & Compliance Manager

Compliance is a hugely important aspect of any financial services business and Chris delivers a huge amount of experience, diligence and understanding to this key business function.

Stephen Ekins,
Non-exec

Stephen’s wealth of experience within the UK insurance sector is an invaluable source of guidance for Better Home Cover, providing us with real know-how and expertise in setting the strategy for the business.

Angus Dent,
Non-exec

With a wealth of senior appointments under his belt and a proven track record of considerable business success, Angus provides Better Home Cover with invaluable high-level support and guidance to cement our long-term future.

First-class customer service

We strive to provide the very best service to each of our customers, we treat each one like a member of the family, so this rating puts a big smile on our faces...

HomeServe

British Gas

Direct Line

Ratings as of the 1st June 2021

Why Better Home Cover?

We pride ourselves on providing market leading cover and services.

Open 24/7

Our claims line is open 24/7, 365 days a year so we are here to help whenever you need it.

Rapid Response

We have a UK wide network of trusted expert engineers and we aim to get to you promptly to resolve your emergency. We can come at a time that suits you, including evenings and weekends.

Five Star Service

We are trusted by our customers - they have rated us as ‘Excellent’. Our goal is always to be as fair and transparent as we can be.

No Hidden Costs

With Better Home Cover, all costs are included. Parts & labour are included and there are no hidden call-out charges or additional fees. Where in order to reduce the amount you pay each year, you have selected a £49 or £95 excess, that is the only amount you will be liable for, in respect of each claim.

Unlimited Call-outs

Our annual aggregate repairs limit is £5,000 and we will come out to you for each and every emergency you suffer that is covered under the insurance.

Underwritten by RSA plc.

We are proud to be underwritten by Royal & Sun Alliance Plc. So you’re in good hands.

Together we will end homelessness

We support Crisis in their pursuit to end homelessness, having a safe roof over your head each night should be right not a privilege. We encourage you to read more about Crisis and their good work.

Learn more

Seen enough?

Get a quote

Want to discuss what cover is right for your needs? Give us a call on 0800 862 0833

24/7 Helpline

Trusted by Thousands

Authorised and Regulated by FCA

Nationwide Coverage

Don’t call us we’ll call you

If you are an existing policy holder or want to make a claim call 0800 862 0833

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If you have a question about your policy, our cover or anything else you can always email us on happyhelpers@betterhomecover.com, and we will get back to you within 24hrs.

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