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Claims Line Open 24/7

Authorised and Regulated by FCA

Nationwide Coverage

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Your personal Home Emergency Service

Our extensive Home Emergency products protect you and your home against breakdowns and unexpected repair bills. It doesn’t matter if it’s the heating, the electrics, or a leak somewhere. We’ll take care of it for you, so you can relax!

Get homeowner cover

Get landlord cover

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Our industry leading home cover explained

You rely on heating, hot-water and power every day and with Better Home Cover, you're protected. We'll protect you against a wide-range of problems, such as boiler breakdowns, burst pipes, blocked drains, faulty electrics, broken locks and pesky pests. We can also provide you with a boiler service to protect your boiler & heating system and keep everything running the way it should.

Whether you’re a homeowner or a landlord we’ve got you covered...

Homeowner Cover

Our industry leading home emergency insurance covers against unexpected breakdowns and emergencies around the home.

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Landlord Cover

Our Landlord cover is made to cover your rental properties and your tenants so you both have peace of mind should there be an unexpected emergency.

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How it works

Step one You Call

If something goes wrong simply give us a call 24/7. Our lovely claims team will take great care of you.

Step two You Choose

We will arrange for one of our expert engineers to attend at a time that suits you. Our aim is to attend same day where possible.

Step three We Fix

Our professional engineers will carry out their work hassle and mess free. We guarantee our repairs, so you don't have to worry.

Why Better Home Cover?

We pride ourselves on providing market leading cover and services.

Open 24/7

Our claims line is open 24/7, 365 days a year so we are here to help whenever you need it.

Rapid Response

We have a UK wide network of trusted expert engineers and we aim to get to you promptly to resolve your emergency. We can come at a time that suits you, including evenings and weekends.

Five Star Service

We are trusted by our customers - they have rated us as ‘Excellent’. Our goal is always to be as fair and transparent as we can be.

No Hidden Costs

With Better Home Cover, all costs are included. Parts & labour are included and there are no hidden call-out charges or additional fees. Where in order to reduce the amount you pay each year, you have selected a £49 or £95 excess, that is the only amount you will be liable for, in respect of each claim.

Unlimited Call-outs

Our annual aggregate repairs limit is £5,000 and we will come out to you for each and every emergency you suffer that is covered under the insurance.

Our reviews

Don't just take our word for it, see what our customers say about Better Home Cover

Being able to speak to a real person made things easier for me. Your operator was very polite and easy to understand

Margaret

Very happy with the polite and friendly service. Selected plan well explained and easy to set up. Highly recommend.

Jon

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Talk to us today

Our customer service team in London are available to answer your questions from 9.30am to 5.30pm Monday to Friday. You can also email us anytime on happyhelpers@betterhomecover.com

Our claims team is available 24 hours a day, 7 days a week to deal with your claim.

0800 862 0833

Frequently asked questions

How can I access details of the Home Emergency Insurance?

A copy of our Insurance Product Information Document can be seen here.

Who and What is Better Home Cover?

We are a provider of Home Emergency Insurance and associated Non-Insurance Services and Products, throughout the whole of the UK for homeowners and landlords. We provide you with urgent assistance with repairs for emergencies in your home. We can also arrange to service your boiler and issue you with a Gas Safety Certificate.

How do I switch from another provider to Better Home Cover?

Our goal is to make things as easy for you as possible - you can sign up with us online or over the phone. It only takes a few minutes.

What happens once I sign up with Better Home Cover?

Your Home Emergency Insurance can begin immediately but excludes Claims arising within the first 30 days unless you held equivalent insurance or cover immediately prior to the commencement of this insurance.

For Non-Insured Services we can contact you shortly after sign up to arrange your boiler service. If you are taking out our `Landlord Complete cover`, we will also arrange for your Gas Safety Certificate.

What is the maximum value that I can claim for?

Claims are limited to £5,000 per claim or £5,000 during any one annual period of insurance, and you receive unlimited call outs.

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Get a Quote

We’re proud to...

Use Gas Safe registered engineers

Use NICEIC approved engineers

Support CRISIS in their fight to end homelessness

Be a member of The British Insurance Brokers Association (BIBA)

Want to discuss what cover is right for your needs? Give us a call on 0800 862 0833

Claims Line Open 24/7

Authorised and Regulated by FCA

Nationwide Coverage

Don’t call us we’ll call you

If you are an existing policy holder or want to make a claim call 0800 862 0833

Enter your details:

If you have a question about your policy, our cover or anything else you can always email us on happyhelpers@betterhomecover.com, and we will get back to you within 24hrs.

When’s best for you?

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