We cover gas boilers, electric boilers, LPG-fuelled boilers and oil fuelled boilers.

Please email HappyHelpers@betterhomecover.com or call our customer services team.

Our goal is to attend at a time that suits you, and that includes evenings and weekends.

Within your Home Emergency Insurance, we will cover all the costs (but some limits apply). If you have chosen an excess, then that is all you will need to pay for each claim.

Our Home Emergency Insurance excludes all Boilers that are over 15 years old.

All our products can be paid monthly or annually. For new Customers we can arrange premium finance instalments.

The number of repairs is Unlimited but the maximum amount you can claim in any one period of insurance is £5,000.

For Emergencies you can always contact our 24 hour UK Claims Centre on 0800 862 0833 select option 1

For general enquiries our customer service line is open Monday – Friday 9.30am to 5.30pm. Our number is 0800 862 0833 select option 5.

Yes, you can choose a £49 or £95 excess.

12 months.

Your Home Emergency Insurance premium is fixed for 24 months and will not increase.

We have no plans to increase the Premium in your second year but may have to do so if we need to make many repairs at your property.

Your boiler must be serviced every year to keep it safe and running the way it should. A key part of our products is that we perform a full service which means we disassemble the boiler, clean it thoroughly and carry out a number of tests. This work is vital to ensure your boiler and wider heating system works efficiently and correctly. Don’t worry there is no mess and we should be finished in under an hour.

We will aim to contact you by email within 5 days to arrange boiler service at your convenience. We would like to carry it out as soon as possible although you can defer it to a later date.

You do not need to be present but we will require access into the property and there must be an adult (over 18) present. If you are a landlord then we can arrange access via your tenant or managing agent.

Yes, we do.

We currently do not cover business or commercial premises or mobile homes.

If you have chosen a Home Emergency Insurance with an Excess, then you will need to pay this Excess. However, the Excess is only due once per repair. If we don’t fix it first time then you will not need to pay for our second visit.

In partnership with LIM emergency, we have a network of 3,500 engineers. These engineers have been vetted. We work hard to ensure the highest standards with strict focus on expertise and customer service.

Just call our UK 24hr response team on 0800 862 0833 select option 1 and we will get one of our expert engineers to you as soon as possible.

Unfortunately, we are not able to do so.

Unfortunately, we are not able to do so.

Our Insurance Product Information Document is on this website if you click `More Info` under any of our Products. Once you have signed up, we will email you a Schedule & details of the Terms and Conditions. Please contact our customer services team on 0800 862 0833 select option 5 if you have any questions.

Yes of course. Please notify us of your new details as soon as you move. We will need to carry out a new boiler service and health check for your new property.

We will get in touch with you 21 days before your contract expires to inform you that it is time for your renewal. Unless we hear from you, or you opt out of it, we will renew your contract automatically.

We take your concerns very seriously and will do everything we can to make it right.

Please write to our Managing Director (mads@betterhomecover.com) with your complaint. We will acknowledge receipt and work to try if possible to resolve your issue as soon as possible.

You can also call us on 0800 862 0833 Option 5 and we will be very happy to assist.